The desk responds to editorial feedback, corrections, story tips, data requests, and reader enquiries. The response window is 24-48 hours on weekdays, longer on weekends.
The five most common reader enquiries, in the order they arrive. Match your enquiry to the closest category for the fastest response.
Feedback on a recent guide, captain pick, or methodology walkthrough. The fastest way to improve the desk.
A correction request on a fact, citation, or quote. Cite the article and the line. Corrections ship on the next desk brief.
A story tip on a brand claim, a state-level rule change, or a methodology we should cover. The desk reviews every tip.
A data request, deletion request, or correction request under the privacy policy. We respond within seven days.
A republication request. Cite the article and the publication. We respond within seven days.
Operator-specific disputes belong on the customer-care page of the operator, not on the desk.
Operator-side disputes follow a different path. We document the actual response window.